Internship // During the Internship- Customer Service
10 Rules for Good Customer Service

Suggested Grade Level

Grade

11

Approximate Time Needed

Minutes

Varies

Resources

Instructions

Look at the handout, 10 Rules for Good Customer Service. In pairs:

  • Take turns reading the 10 rules.

  • On the worksheet, write down who your internship customers are and describe them to your partner. Remember, co-­workers can be considered customers!

  • Pick which of the 10 rules are most important at your internship site, and explain why to your partner.

Teacher Notes

Tell the class that now they are going to think about who the customers are at their internship sites and how they can learn the skills to serve these customers effectively and with empathy.

Divide the class into pairs and have them turn to the handout, 10 Rules for Good Customer Service, and complete the task.

Assessment Notes

Complete 10 Rules for Good Customer Service worksheet

Return to Career Readiness
Additional lessons in During the Internship- Customer Service

Customer Service Research Assignment

This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.

Customer Service - Reflection

This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.