Internship // During the Internship- Customer Service
Customer Service - Reflection

This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.

Suggested Grade Level

Grade

11

Approximate Time Needed

Minutes

Varies

Resources

Instructions

The Reflection is separated out into five parts:

  1. Word of the week
  2. Quote of the week
  3. Learning in the future
  4. Working in the future
  5. What if?

Read the prompts in each section and respond, thinking about your own learning, beliefs, values, and experiences. If you need more room for your answers or you have additional thoughts you’d like to put down on paper, an extra page is available for “Free Writing”.

Assessment Notes

Completion of reflection handout

Return to Career Readiness
Additional lessons in During the Internship- Customer Service

Customer Service Research Assignment

This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.