Internship // During the Internship- Customer Service
Customer Service Research Assignment

This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.

Suggested Grade Level

Grade

11

Approximate Time Needed

Minutes

30

Resources

Instructions
  1. Describe two examples of how you used empathy and good listening skills in interactions with your customers/clients or co-­â€workers in your workplace during the past week.
  2. Did you alter your behavior with customers/clients as a result of this week’s lesson? If so, how? And what was the response?
Assessment Notes

Completion of worksheet

Return to Career Readiness
Additional lessons in During the Internship- Customer Service

Customer Service - Reflection

This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.