Internship // During the Internship- Customer Service
Customer Service - Use It or Lose It

Suggested Grade Level

Grade

11

Approximate Time Needed

Minutes

Varies

Resources

Instructions

Use It or Lose It is both a summary and an assessment. Complete the worksheet and think about about the following questions:

  1. Why is empathy so important for customer service?
  2. What do you expect from an employee if you are a dissatisfied customer?
Teacher Notes

This lesson should come after Rants and Raves Activity, 10 Rules for Good Customer Service and Customer Service Role-Plays.

Assessment Notes

Completion of Customer Service-Use It or Lose It handout

Return to Career Readiness
Additional lessons in During the Internship- Customer Service

Customer Service Research Assignment

This activity introduces students to the characteristics of good customer service and explore how they use empathy and good listening skills in their interactions.

Customer Service - Reflection

This activity gives students an opportunity to reflect on their internship experiences and the key takeaways from related lessons, such as what skills, techniques, and concepts can be applied to college and future work.